You can return your item for exchange, or refund within 30 days of original purchase. This applies to full-price merchandise only, purchased online at

If you wish to contact our customer service team to discuss your return please phone +61 2 9939 5145.

If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact our Gill AUS team in Sydney to discuss your options. 

Return Conditions

Item Condition: We ask that goods are returned in an unworn, original condition and all original tags are attached and/or are in their original packaging.

Proof of purchase: Any item presented for return or exchange needs to be accompanied with its proof of purchase. Proof of purchase will normally be in the form of an invoice or delivery note supplied to you by Gill AUS. If you cannot locate your invoice or delivery note, please contact the Gill AUS team and they will be able to assist in providing you with a copy to include with your return.

Non-merchandised items, such as gift cards are not eligible for return or refund.

Faulty or incorrectly described items: Faulty or incorrectly described goods will be repaired, replaced or refunded according to the statutory rights of the customer.

Refund Transactions: Refunds will only be issued in the same form as the original payment.

All returns for change of mind or exchange of size will need to be postage paid by you and include a pre-paid post satchel for delivery of the correct item.

If an item happens to be faulty or we have sent you the wrong product, Gill AUS will cover the cost of posting the item back. If the order was placed incorrectly by yourself, you should include a pre-paid post satchel with your returned item so we can send you the correct item.